These govern the use of your website and services.
Recommended sections
1. Company Details
Mention the complete legal entity name, trading name, licence jurisdiction, registered address and contact information.
2. Acceptance of Terms
By accessing this website, submitting an enquiry, booking a consultation or engaging our services, you agree to these Terms and Conditions.
3. Nature of Services
Clearly explain that Open Path provides:
- Immigration consultancy
- Profile assessment
- Application and documentation support
- Document-clearing assistance
- Study and residency guidance
- Citizenship and investment-program information
- Visit-visa and travel-related assistance
- Language and test-preparation support, where applicable
4. No Government Affiliation
This is essential:
Open Path Immigration is an independent private consultancy and is not part of, endorsed by, or affiliated with any government, embassy, consulate or immigration authority.
5. No Guarantee of Approval
Immigration, visa, residency, admission or citizenship decisions are made exclusively by the relevant government authority, embassy, institution or programme administrator. Payment of our professional fees does not guarantee approval.
6. Client Responsibilities
Clients must:
- Provide complete and truthful information
- Submit genuine and valid documents
- Inform you of refusals, criminal matters or immigration history
- Respond within required timelines
- Review documents before submission
- Pay agreed professional and third-party fees
- Attend interviews or medical examinations where required
7. Your Right to Refuse or Terminate Services
You may suspend or end services if:
- False or misleading information is provided
- Fraudulent documents are submitted
- Payments are overdue
- The client acts abusively
- Continuing the service may breach a law or professional requirement
8. Fees and Payment
Explain separately:
- Consultation fees
- Professional service fees
- Government fees
- Embassy or visa fees
- Medical, translation and courier fees
- Taxes, including VAT where applicable
State clearly that government and third-party fees are not controlled by Open Path and may change.
9. Processing Times
Any processing time provided is an estimate based on publicly available information or previous experience and is not guaranteed.
10. Changes in Immigration Rules
Immigration laws, programme criteria, quotas, fees and processing procedures may change without notice. Open Path Immigration is not responsible for changes introduced by government authorities after services begin.
11. Intellectual Property
Protect your logo, website content, graphics, assessments, forms and written materials.
12. Website Usage
Prohibit:
- Copying website content
- Hacking or misuse
- Submitting false enquiries
- Uploading malicious files
- Using the website for unlawful purposes
13. Third-Party Links
Clarify that you are not responsible for external websites, government portals or third-party providers.
14. Limitation of Liability
Keep this balanced and avoid wording that removes mandatory consumer rights.
To the maximum extent permitted by applicable law, Open Path Immigration will not be liable for indirect or consequential loss arising from government decisions, processing delays, changes in law, third-party actions or inaccurate information provided by the client.
UAE consumer legislation treats accurate service information as a consumer right, so terms should not be written in a way that unfairly removes the company’s responsibility for services it has actually agreed to provide.
15. Complaints and Dispute Resolution
Add:
Complaints should first be submitted to info@openpathimmigration.com. We will aim to acknowledge the complaint within two business days and provide a substantive response within a reasonable period.
Dubai consumers may also submit eligible complaints against Dubai-licensed establishments through the official Consumer Rights channel.
16. Governing Law
These Terms and Conditions are governed by the applicable federal laws of the United Arab Emirates and the laws and regulations applicable in the Emirate of Dubai. Disputes shall be subject to the jurisdiction of the courts of Dubai, unless otherwise required by applicable law.
17. Changes to Terms
Effective Date: [Insert Effective Date]
